Which of the Following Statements Is FALSE About Quality Customer

question 41

Multiple Choice

Which of the following statements is FALSE about quality customer service?

• A)Customers demand that businesses act in an ethically and socially responsible manner.
• B)Customers are not very knowledgeable about environmental issues such as carbon emissions.
• C)The social responsible behavior of businesses has an influence on the customers' purchasing decisions.
• D)Companies can no longer hide their unsustainable,unethical business practices.

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Definitions:

Current Schemas

Cognitive frameworks or structures that help individuals organize and interpret information based on current knowledge.

Conscious Memory

The aspect of memory that encompasses the awareness and recollection of specific facts and events that individuals can verbally convey.

Subtle Sound Contrasts

Variations in sound that may be difficult to discern but are crucial for understanding speech and distinguishing auditory signals.

Hindi Language

A language spoken primarily in India, recognized as one of the official languages of the country.