Which of the Following Statements Is FALSE About the Communication

question 65

Multiple Choice

Which of the following statements is FALSE about the communication aspect of customer service?

• A)Personal and face-to-face communication remain essential to good customer service.
• B)Communication is the channel to obtain critical customer feedback on the company's performance.
• C)Personal and face-to-face communication are no longer essential to good customer service.
• D)Live chat,social media sites,and e-mail are effective means of communication.

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Definitions:

Split-up

A corporate action where a company divides its business operations into two or more independently run companies.

Complementary Resources

Assets or inputs that when used together enhance the value or productivity of each other in the production process.

Corporate Restructurings

The process of significantly changing a company's operations, structure, or financial setup, often to improve profitability or efficiency.

Common Stock

A form of corporate equity ownership, a type of security that represents ownership in a corporation and gives holders voting rights.