Which of the Following Statements Is FALSE About the Communication

question 65

Multiple Choice

Which of the following statements is FALSE about the communication aspect of customer service?

• A)Personal and face-to-face communication remain essential to good customer service.
• B)Communication is the channel to obtain critical customer feedback on the company's performance.
• C)Personal and face-to-face communication are no longer essential to good customer service.
• D)Live chat,social media sites,and e-mail are effective means of communication.

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Definitions:

Print Speed

The rate at which a printer can produce pages, typically measured in pages per minute (PPM).

P-Value

In statistics, a measure that helps determine the significance of results obtained in hypothesis testing, indicating the probability of observing the given or more extreme results if the null hypothesis is true.

Wire Resistance

A measure of the opposition a wire offers to the flow of electric current, typically influenced by the wire's material, length, and cross-sectional area.

Electrical Engineer

A professional specializing in the design, development, and maintenance of electrical systems and components.