Which of the Following Statements Is True About Service Failures

question 92

Multiple Choice

Which of the following statements is true about service failures?

• A)Service failures occur when an organization's service performance fails to meet the customer's expectations.
• B)Service failures will not occur when organizations take the best efforts to prevent them.
• C)Service failures occur due to hardware breakdown.
• D)Service failures will not recover quickly if the customer has a close relationship with the company.

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Definitions:

Group Member

An individual who belongs to a specific group and participates in its activities, contributing to its goals.

Psychoanalytic Therapy

A therapeutic approach developed by Freud that seeks to explore unconscious conflicts and desires, aiming to understand and resolve psychological issues.

Encounter

A moment of interaction between individuals which can be significant in terms of personal development, conflict resolution, or understanding.

Support

Assistance, encouragement, or other resources provided to help individuals deal with difficulties or achieve their goals.