Which of the Following Are NOT Used in Service Recovery

question 58

Multiple Choice

Which of the following are NOT used in service recovery to please customers?

• A)discounts
• B)refunds
• C)credits
• D)late deliveries

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Definitions:

Dementia

A group of neurological disorders characterized by a persistent and often slow decline in cognitive functions, impacting everyday activities.

Nonverbal Behavior

Communication without the use of spoken language, including gestures, facial expressions, and body language.

Trusting Nurse-patient Relationship

A foundational aspect of healthcare where a patient believes in the competence and integrity of their nurse, fostering open communication and effective care.

Incongruent Statements

Statements or messages where the content does not match the speaker's intended message or emotional state.