Consider a Situation in Which an Airline Cancels Its Flight,leaving

question 91

Multiple Choice

Consider a situation in which an airline cancels its flight,leaving the customers stranded.This is an example of ______.

• A)service excellence
• B)service recovery
• C)service failure
• D)service delivery

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Definitions:

Fluid Intelligence

An aptitude for intelligently tackling and finding solutions to issues in new situations, free from the constraints of learned facts.

Adult Years

The period in human life after adolescence, typically marked by full physical development and maturity.

Factors

Elements or conditions that contribute to a particular result or situation, often studied to understand complex processes or outcomes.

Alleviate Effects

The process of reducing the severity or intensity of negative outcomes or impacts.