Which of the Following Is FALSE About Service Recovery

question 81

Multiple Choice

Which of the following is FALSE about service recovery?

• A)Gather information from customers at the time of service failure so that necessary action can be taken for immediate recovery.
• B)Conduct a postrecovery assessment to evaluate the recovery performance against the customer.
• C)Service recovery is unaffected by the strength of the relationship between the customer and the organization.
• D)Success of service recovery depends on the severity of the failure.

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Definitions:

Variable Cost

Costs that vary directly with the level of production or volume of operations.

Sales Volume

The quantity of products or services sold by a business within a specific time period.

Fixed Costs

Expenses that do not change with an increase or decrease in the amount of goods or services produced.

Net Income

The total profit of a company after all expenses, including taxes and interest, have been deducted from total revenue.