When Service Failure Is Severe,the Recovery Efforts to Mend the Relationship

question 89

Multiple Choice

When service failure is severe,the recovery efforts to mend the relationship with the customer should be:

• A)delayed
• B)immediate
• C)reckless
• D)subdued

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Definitions:

Business

The clear, broad, underlying industry or market sector of an organization’s offering.

Performance Targets

Specific goals set for individuals or teams to achieve within a set timeframe, often used as a measure of productivity or quality in the workplace.

Visions

Describes a company's future aspirations or long-term goals, providing a framework for strategic planning and decision-making.

Business

The practice of making one's living by engaging in commerce, trade, and services.