______ Refers to the Order in Which Customers Waiting in Line

question 64

Multiple Choice

______ refers to the order in which customers waiting in line receive service at the facility.

• A)Queue discipline
• B)Queue size
• C)Service pattern
• D)Interarrival rate

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Definitions:

Emotional Intelligence

The aptitude to perceive, regulate, and communicate ones emotions, and to engage in interpersonal dealings in a sensible and empathetic way.

Set Of Abilities

A collection of skills and competencies that an individual possesses, which can be applied to perform tasks or solve problems efficiently.

Cognitive Dissonance

describes the psychological discomfort experienced when holding two or more conflicting beliefs, values, or attitudes, leading to a motivation to reduce the dissonance by changing beliefs or behaviors.

Emotional Intelligence

The ability to recognize, understand, and manage one’s own emotions and the emotions of others.