Edgar Is Asked to Take a Telephone Order from a Physician.He

question 25

Multiple Choice

Edgar is asked to take a telephone order from a physician.He listens carefully,writes down everything the physician says,then thanks her before he hangs up the phone.Why is Edgar subsequently reprimanded by his supervisor?

• A)He should have requested a follow-up e-mail confirmation.
• B)He failed to read the order back to the physician.
• C)He failed to ask for the physician's DEA number.
• D)He should have had the physician repeat the order twice.

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Definitions:

Hysteria

An outdated term historically used to describe a wide range of psychological disorders characterized by exaggerated or uncontrollable emotion or excitement.

Thanatos

In Freudian psychology, a concept representing the death drive or instinct, which coexists with the life instinct (Eros) and drives aggressive and destructive behavior.

Psychic Epidemics

Phenomena in which large numbers of people begin to engage in unusual behaviors that appear to have a psychological origin.

Self-Hypnotic Suggestion

A technique of self-induction to reach a state of heightened suggestibility for personal improvement or therapeutic purposes.