The Four Major Perspectives of the Balanced Scorecard Are Customer

question 67

True/False

The four major perspectives of the balanced scorecard are customer service, external business processes, financial performances, and the organization's capacity for learning and growth.

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Definitions:

Repetition

The action of repeating something, such as a process, task, or message, often used in learning or advertising to reinforce memory or effectiveness.

Perceptual Selection

The cognitive process by which individuals select and focus on certain sensory information for processing while ignoring other stimuli.

Communication Competency

The ability to effectively exchange information with others through various modes of communication, including written, verbal, and non-verbal methods.

Hand Gestures

Physical movements of the hands used to communicate ideas or emotions, supplementing speech or serving as a form of non-verbal communication.