The Quality Assurance Officer Notes That One Particular Nursing Unit

question 1

Multiple Choice

The quality assurance officer notes that one particular nursing unit has received a higher-than-usual number of negative client responses about aspects of the nursing care during the previous quarter. Based on this data, to which benchmarking issue should the quality assurance officer pay particular attention during the review process?

• A)Structure
• B)Process
• C)Outcome
• D)Competency

---

Definitions:

Northern Iron Works

Historic foundries in the Northern United States, significant for their role in the industrialization era.

Separate Peace

An agreement to cease hostilities and settle peace terms independently, often by one party in a wider conflict without the consensus of its allies.

Confederate Nationalism

The patriotic sentiment and cultural identity that developed among the citizens of the Confederate States of America during the American Civil War.

Centralized Power

A form of governance in which all major decisions and authority are concentrated in a central government or authority figure.