Maria Is Having Difficulty with Her Job as a Retail

question 95

Multiple Choice

Maria is having difficulty with her job as a retail sales clerk.She is enthusiastic about her job,and is good at parts of it,but her manager has noted that she does a poor job of describing the merchandise to customers and explaining its use and care.According to situational management,her manager should use a(n) ______ management style to manage Maria's performance problem.

• A) autocratic
• B) consultative
• C) participative
• D) empowerment

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Definitions:

Inferior

Describing something of lower quality, value, or importance in comparison to another.

Selective Perception

The process by which individuals perceive what they want to in media messages while ignoring opposing viewpoints.

Stereotype

A fixed, oversimplified image or idea of a particular type of person or thing.

Cognitive Boxes

Mental frameworks and categories that individuals use to organize and interpret information, influencing perceptions and decision-making.