A Retailer's Focusing on Store Atmosphere,customer Service,and Exceeding a Consumer's

question 37

Multiple Choice

A retailer's focusing on store atmosphere,customer service,and exceeding a consumer's expectations is concerned with ________.

• A) the total retail experience
• B) employee empowerment
• C) relationship retailing
• D) a value orientation

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Definitions:

Mastery Orientation

A belief that success stems from trying hard and that failures are influenced by factors that can be controlled, like effort.

Growth Mindset

Viewing one’s skills and characteristics as malleable or changeable.

Internal Explanations

The attribution of an individual's behavior to internal characteristics or dispositions rather than external circumstances.

Learned Helplessness Orientation

An orientation characterized by a fixed mindset and the attribution of poor performance to internal factors.