The Use of Customer Loyalty Programs by a Hotel Chain

question 36

Multiple Choice

The use of customer loyalty programs by a hotel chain that grants rewards,such as room upgrades and free rooms to loyal customers,is an important part of ________.

• A) the total retail experience
• B) relationship retailing
• C) customer service
• D) the retailing concept

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Definitions:

Ambulation Maneuvers

Techniques and practices used to help patients walk or move from one place to another to promote physical activity and recovery.

Hot Water Heater

A household appliance that heats water above its initial temperature for uses such as cooking, cleaning, bathing, and heating.

High-Wattage Bulbs

Light bulbs with a higher power consumption and output of light, often used in areas requiring bright illumination.

Unused Or Expired

Referring to products or materials that have not been used by their expiration date, potentially leading to their ineffective or unsafe use.