The Use of Customer Loyalty Programs by a Hotel Chain

question 36

Multiple Choice

The use of customer loyalty programs by a hotel chain that grants rewards,such as room upgrades and free rooms to loyal customers,is an important part of ________.

• A) the total retail experience
• B) relationship retailing
• C) customer service
• D) the retailing concept

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Definitions:

Pure Capacitive Circuit

An electric circuit that contains only a capacitor, which stores electrical energy in an electric field, showing ideal capacitive behavior without resistance or inductance in the circuit.

Applied Voltage

The external voltage provided to an electrical component or circuit.

Capacitor Circuit

A circuit that includes a capacitor, which stores electrical energy in an electric field, affecting the current and voltage relationship in the circuit.

Capacitive Reactance

The measure of opposition that a capacitor presents to alternating current, depending on the frequency of the current and the capacitance value.