A Service Retailer Prides Itself as Always Being on Time

question 112

Multiple Choice

A service retailer prides itself as always being on time.This most closely resembles which SERVQUAL area of performance?

• A) assurance
• B) reliability
• C) empathy
• D) tangibles

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Definitions:

Symbolic Representative

An individual or symbol that stands for or represents the values, ideals, or identity of a group, concept, or institution.

Common People

Individuals or groups not part of the elite or upper classes; generally, the majority of the population including working and middle-class persons.

Panic of 1837

A financial crisis in the United States that led to a major recession, lasting until the mid-1840s.

National Bank

A bank chartered by a government and often given privileged control over the issuance and management of the country's currency and financial policy.