A Service Retailer Prides Itself as Always Being on Time

question 112

Multiple Choice

A service retailer prides itself as always being on time.This most closely resembles which SERVQUAL area of performance?

• A) assurance
• B) reliability
• C) empathy
• D) tangibles

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Definitions:

Secondary Sexual Characteristics

Physical characteristics that emerge during puberty and differentiate the genders but are not directly involved in reproduction.

Menarche

The first menstrual cycle, or first menstrual bleeding, in female humans.

Adolescent Growth Spurt

A rapid increase in height and weight during puberty due to accelerated bone growth and hormonal changes.

Menopause

The natural decline in reproductive hormones when a woman reaches her 40s or 50s, marking the end of the menstrual cycle and fertility.