According to the Textbook,which of the Following Is a Best

question 62

Multiple Choice

According to the textbook,which of the following is a best practice to be used when dealing with defensive employees?

• A) Use position power to convince the employee that the appraisal is accurate.
• B) Ignore emotions and focus on solving all problems identified in the appraisal.
• C) Recognize that defensive behaviour is normal.
• D) Explain to the person that defensive behaviour is unacceptable.
• E) Tell the person that the appraisal will be repeated by another manager.

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Definitions:

Household Insecticide

Chemical substances used within homes to kill or repel insects.

Publicity Tools

Methods of obtaining nonpersonal presentation of an organization, product, or service without direct cost, such as news releases, news conferences, and public service announcements (PSAs).

Nonpersonal Presentation

The presentation of products or services through mass media channels, such as advertising, where direct interaction with the consumer is not involved.

Direct Cost

Expenses that can be directly traced to the production of a specific good or service, such as raw materials and labor.