Joseph Juran Defined Quality as "Fitness for Use," Which Means

question 93

Multiple Choice

Joseph Juran defined quality as "fitness for use," which means that

• A) a product or service should be priced competitively.
• B) an organization should produce products that will help customers stay healthy.
• C) companies should focus on products that help the community.
• D) products should be checked and rechecked for defects.
• E) a product or service should satisfy a customer's real needs.

Describe the organizational benefits of high-quality leader-member exchanges.

Recognize the distinction between in-group and out-group relationships within LMX theory.

Explain the relationship between LMX and employee empowerment.

Outline the historical development and major stages of LMX theory.

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Definitions:

Blunting

In psychology, the reduction or dulling of emotional or physiological response to a stressor or stimulus.

Relaxation

The state of being free from tension and anxiety, often achieved through techniques such as meditation, deep breathing, or certain physical activities.

Exercise

Physical activities undertaken to maintain or improve health and fitness.

Stressful Event

Any situation or occurrence that causes significant anxiety or stress to an individual.