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Describe the four decision-making styles. For each style, explain the extent to which a person has a high need for structure, control, and ambiguity in his or her life.
Then, identify which decision-making style each of the following managers has:
(a) April has a tendency to overanalyze a situation. For this reason, she is slower to make decisions, but she responds well to new or uncertain situations, which makes her the perfect candidate to open a new branch of the business in a neighboring town.
(b) Bob has a long-term perspective, and he relies on intuition and discussions with others to acquire information. He is willing to take a risk and is good at finding creative solutions to problems; however, sometimes he can be indecisive. Because of his skills and his ability to gather information, Bob is a good candidate for the director of market research position at his company.
(c) Calvin holds a lot of meetings and prefers to avoid conflict. He enjoys working with others and social interactions in which opinions are openly exchanged. He is supportive, receptive to suggestions, and prefers verbal to written information. Due to his decision-making style, Calvin has been promoted to the floor manager of a local restaurant, where he will oversee the kitchen and waitstaff.
(d) Devora, the CEO of a beauty supply company, is action-oriented and decisive. She focuses on the facts and on profits in the short run. She tends to be autocratic and enjoys being in control. Devora would never work for any company where she cannot be "top dog."
Biological Predisposition
A natural tendency or inclination to behave or react in a particular way, often with a genetic basis influencing susceptibility to specific conditions or diseases.
Observational Learning
The process of learning behaviors by watching and imitating others, as identified in the social learning theory.
Operant Conditioning
A learning process in which the strength of a behavior is modified by reinforcement or punishment, a concept developed by B.F. Skinner.
Classical Conditioning
Classical conditioning is a learning process through which an association is made between a naturally occurring stimulus and a previously neutral stimulus.
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