This Question Contains Two Parts; Be Sure to Answer Both

question 40

Essay

This question contains two parts; be sure to answer both.
First, describe the relationship between the amount of conflict in a department or organization and that department or organization's performance. At what level of conflict is performance maximized?
Second, suppose that you are the manager of a store that sells medical supplies. You see three major sources of conflict at the store: (1) many of the staff members who work the front desk do not like one another, (2) those who stock the shelves and work with the customers are resentful that they are not paid more, and (3) all employees are required to work nights and weekends, which cuts into their family and personal time. Explain how you would manage each source of conflict.

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Definitions:

Financial Incentives

Monetary rewards offered to employees or groups to motivate performance, achieve targets, or encourage specific behaviors.

Better Performance

An improvement in efficiency, effectiveness, or quality of work conducted by individuals or organizations.

Reinforcement

In psychology and organizational behavior, a process by which a certain stimulus or action encourages a particular behavior, making it more likely to occur in the future.

Compa-Ratio

A metric used in human resource management to compare the salary of an individual to the midpoint of a salary range for their position or job classification.