This Question Contains Two Parts; Be Sure to Answer Both

question 59

Essay

This question contains two parts; be sure to answer both.
First, define the concept of security in the digital age.
Second, imagine that you manage the customer-service department at the local utility (provider of electricity and natural gas). Name at least three specific measures that your department could take to prevent security breaches on the Internet.

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Definitions:

Consumer Privacy

The rights and measures to protect an individual's personal information from being disclosed without consent.

Ethical Guidelines

Standards of behavior and practices considered morally right and professionally acceptable in a specific context.

Effective Distribution Channels

Networks or pathways through which a company's products or services are marketed and delivered to its customers efficiently.

Social Shopping Experience

The integration of social networking and e-commerce, where users can share, recommend, and discuss products within their social networks during the shopping process.