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Evan accidentally quoted a customer a price for new flooring that was more than $1,000 less than the actual price. His manager had a choice of punishing Evan or providing him coaching and retraining on how to calculate the cost of flooring correctly. His manager chose to retrain Evan, using the control of
Fearful
Experiencing fear; feeling apprehensive or anxious.
Resentment
A feeling of bitterness or indignation experienced as a result of unfair treatment or perceived injustice.
Consequences
The outcomes or effects that result from a particular action or set of conditions.
Punishment
The imposition of a penalty as retribution for an offense, with the intention of discouraging undesirable behavior.
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