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Evan Accidentally Quoted a Customer a Price for New Flooring

question 58

Multiple Choice

Evan accidentally quoted a customer a price for new flooring that was more than $1,000 less than the actual price. His manager had a choice of punishing Evan or providing him coaching and retraining on how to calculate the cost of flooring correctly. His manager chose to retrain Evan, using the control of


Definitions:

Fearful

Experiencing fear; feeling apprehensive or anxious.

Resentment

A feeling of bitterness or indignation experienced as a result of unfair treatment or perceived injustice.

Consequences

The outcomes or effects that result from a particular action or set of conditions.

Punishment

The imposition of a penalty as retribution for an offense, with the intention of discouraging undesirable behavior.

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