Joseph Juran Provided Guidance Regarding How to Conduct Quality Planning,quality

question 44

Multiple Choice

Joseph Juran provided guidance regarding how to conduct quality planning,quality control,and quality improvement.Which of the following items is NOT part of Juran's Quality Trilogy? ​ 

• A) identify all customers and their needs, develop requirements, and develop methods to satisfy those requirements. 
• B) work to identify root causes, not just symptoms 
• C) determine what to control, establish measurement systems, establish standards and compare performance to standards. 
• D) select and support improvement projects, select and implement solutions, and maintain control of improved processes.

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Definitions:

Central Route

In the context of persuasion, a method of processing that involves careful and thoughtful consideration of the arguments and content of a message.

Persuasion

The process of influencing someone's beliefs, attitudes, or behaviors through argument, reasoning, or appeal.

Gas Mileage

A measure of how many miles a vehicle can travel on one gallon of fuel; also known as fuel efficiency.

Compelling Evidence

Information or facts that are convincing and strongly support a particular argument or conclusion.