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Jana,a manager,is coordinating with a lawyer to settle an agreement with another company.Jana had great difficulty communicating with the lawyer as she could not understand most of the words he used.The words used by the lawyer were very specific to his occupation.Which of the following communication obstacles is illustrated in the scenario?
Appreciative Moves
are actions taken to recognize or enhance the positive aspects of a situation, often used in negotiation or conflict resolution to build rapport.
Power Moves
Strategic actions taken to assert dominance or influence over others in a negotiation or social interaction.
Ultimatum
A final demand or statement of terms, the rejection of which will result in retaliation or a breakdown in relations.
Recalcitrant
Stubbornly resistant to authority or control; uncooperative.
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