When a Complaint or Grievance Is Brought to a Supervisor,he

question 62

Multiple Choice

When a complaint or grievance is brought to a supervisor,he or she should do all of the following EXCEPT:

• A)listen patiently with an open mind.
• B)delay the time for an initial hearing.
• C)encourage the employee to say whatever is on his or her mind.
• D)treat the employee's problem as important.

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Definitions:

Retrospective Studies

Longitudinal studies that look back at the history of a population or sample.

Correlational Studies

Research methods that examine the relationship between two or more variables without manipulating them.

Longitudinal Study

A research design that involves repeated observations of the same variables (e.g., people) over short or long periods of time.

Cross-Sectional Study

A study that analyzes data from a population at a specific point in time.