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The supervisor who feels inclined to be lenient every now and then is doing the employees no favor.
Q3: When a firm offers multiple services at
Q4: A service blueprint can be used for
Q10: The choice of an appraisal term or
Q11: A diversified network is a situation where
Q12: In the context of the problems in
Q29: Using the dimensions of strategic focus and
Q33: While interviewing final candidates for a new
Q37: Multinational expansion by a service firm is
Q60: Supervisors tend to give higher ratings than
Q68: When treated unfairly,employees either go with the