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The Classification of Service Systems Using the "Service Process Matrix

question 12

True/False

The classification of service systems using the "service process matrix" is based on two considerations: degree of labor intensity, and the degree of service customization.


Definitions:

Transfers

involve the movement of resources, responsibilities, or personnel from one location, department, or ownership to another.

Linamar Corporation

A global manufacturing company specializing in precision automotive components and systems.

Linda Hasenfratz

CEO of Linamar Corporation who is known for her leadership in the global manufacturing industry and her promotion of women in engineering and business.

Canada

A country located in the northern part of North America, known for its vast landscapes, multicultural society, and bilingual official languages of English and French.

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