Which of the Following Is Not True of Services

question 49

Multiple Choice

Which of the following is not true of services?

• A) The customer is the input.
• B) The customer takes an active part in the service.
• C) A service can be inventoried.
• D) Production and consumption occur simultaneously.

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Definitions:

Drive-Reduction Theory

A theory of motivation suggesting that behavior is driven by the desire to reduce internal tension caused by unmet biological needs.

Internal Tension

A state of mental or emotional strain arising from conflicting needs, desires, or external pressures.

A Drive

An internal motivated state that compels a person towards a specific behavior or goal.

Physiological Need

Basic physical requirements for human survival, such as air, water, food, shelter, and sleep. These needs are the first level in Maslow's hierarchy of needs.