Not Satisfied with Just Meeting Customer Expectations, This Category of Service

question 60

Multiple Choice

Not satisfied with just meeting customer expectations, this category of service firms expands upon the expectations to levels that competitors find difficult to meet.

• A) Available-for-service.
• B) Journeyman.
• C) Distinctive competence achieved.
• D) World class service delivery.

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Definitions:

Baby Boomers

A demographic group defined by the significant increase in birth rates following World War II, typically considered born between 1946 and 1964.

Age Seniority

The system or practice of giving precedence, respect, or authority to individuals based on their age, often found in traditional societies.

South Korean

Pertaining to or originating from South Korea, a country in East Asia located on the southern half of the Korean Peninsula.

Generationally Defined

Characterized or influenced by the unique characteristics, experiences, and attitudes of a particular generational cohort.