Which of the Following Is Not Considered Effective in Achieving

question 18

Multiple Choice

Which of the following is not considered effective in achieving and maintaining service quality?

• A) Encouraging service providers to be highly visible in dealing with customers.
• B) Establishing peer groups among service providers to foster teamwork and a sense of pride.
• C) Installing a system of incentives that emphasizes quality.
• D) Increasing supervision of service providers.

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Definitions:

Economic Wants

Describes the desires for goods and services that can improve quality of life but require resources to obtain.

Available Resources

The total amount of physical, human, and capital resources that are accessible for use in production or consumption.

Transactional

Relating to the conduct of business, or a specific interaction involving the exchange of goods, services, or funds.

Non-specific Response

A general reaction by an organism to a stressor that is not tailored to a specific threat or context.