Examlex
A factor that simplifies the design of service systems is the presence of the customer in the process.
Perceived Control
The belief or perception that one has the ability to influence or direct the outcomes of their actions in their environment.
Delay Gratification
The capacity to forgo an instant gratification in favor of receiving a reward at a future time.
Standardized Tests
Examinations designed to measure a test-taker's knowledge, skills, or abilities in a consistent manner, comparing across different individuals or groups.
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This is not a recognized key term within academic or professional contexts.
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