A Service with a Low Degree of Divergence Allows a Manager

question 7

Multiple Choice

A service with a low degree of divergence allows a manager to consider all but one of the following options.

• A) Hire workers who have little technical skills.
• B) Substitute automation for repetitive tasks.
• C) Empower workers with decision-making authority.
• D) Incorporate a "production-line" approach to service.

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Definitions:

Attributing Blame

The act of assigning responsibility for a mistake, fault, or wrong to a person or entity.

You Attitude

A communication approach that focuses on the reader or listener, emphasizing their interests and feelings, often used to enhance the effectiveness of business communication.

Active Voice

A sentence structure in which the subject carries out the action denoted by the verb.

Reader Needs

The specific requirements or expectations of the audience consuming written material, including clarity, relevance, and engagement.