Examlex
Which of the following is not a service design element?
Person Perception
The process by which individuals form impressions and make judgments about the characteristics and motives of others.
Cognitive Misers
A term describing how individuals prefer to conserve cognitive energy by simplifying complex information and relying on heuristics for decision-making.
Stereotypical
Pertaining to a fixed, overly simplistic, and generalized belief or idea about a particular group of people or thing.
Defensive Attribution
A psychological process in which individuals attribute causes to events in a way that defends themselves from feelings of vulnerability and mortality.
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