Which of the Following Statements Is Not True Concerning a Service

question 9

Multiple Choice

Which of the following statements is not true concerning a service guarantee?

• A) A well designed and implemented service guarantee can help a firm gain control over its operation.
• B) Fear of customer cheating inhibits some mangers from adopting a service guarantee.
• C) Managers are likely to worry about the costs of a service guarantee, but for the wrong reasons.
• D) Managers who seek control over the financial consequences of a service guarantee should require customers to meet various conditions.

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Definitions:

Stress

Stress is a physical or psychological response to demanding situations or perceived pressures, affecting an individual's mental and physical health.

Type A Personality

A personality trait characterized by high levels of competitiveness, self-imposed stress, and a constant sense of urgency.

Competitive

Characterized by or involving competition between entities such as individuals or businesses.

Hot-Tempered

A temperament characterized by quickness to anger or impatience.