Customer and Server Interact Face-To-Face in Technology-Mediated Service Encounters

question 47

True/False

Customer and server interact face-to-face in technology-mediated service encounters.

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Definitions:

Abraham Maslow

An American psychologist known for creating Maslow's hierarchy of needs, a theory in psychology regarding human motivation.

Big Five Traits

A theory in psychology that identifies five primary dimensions of personality: openness, conscientiousness, extraversion, agreeableness, and neuroticism.

Conscientiousness

A personality trait characterized by diligence, carefulness, thoroughness, self-discipline, and the desire to do tasks well.

Organized

Being systematically arranged or structured, especially in a way that enables efficient operation or retrieval of information.