All of the Following Are Characteristics of a Service Organization

question 15

Multiple Choice

All of the following are characteristics of a service organization with an inverted T structure, except ________.

• A) the layers of supervision are reduced
• B) contact personnel are trained, motivated, and supplied with timely computer-based information
• C) the service encounter is managed at the point of delivery
• D) limiting discretion of contact personnel

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Definitions:

Diabetes

A metabolic disease characterized by high blood sugar levels over a prolonged period, resulting from defects in insulin production, insulin action, or both.

Daily Injections

The routine of administering drugs or other substances into the body via a needle and syringe on a daily basis.

Juvenile Hypothyroidism

A condition in which the thyroid gland of children produces insufficient thyroid hormone, affecting growth and development.

Moisturizer

A product designed to hydrate and soften the skin by increasing its water content.