According to the SERVQUAL Quality Assessment Instrument, Responsiveness Is the Most

question 33

True/False

According to the SERVQUAL quality assessment instrument, responsiveness is the most important dimension of service quality.

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Definitions:

Trading Security

A financial instrument that is bought and sold for short-term profit within the same accounting period.

Unrealized Loss Account

An account on financial statements representing losses that have been recognized but not yet realized through a transaction.

Fair Value Adjustment

An accounting adjustment made to update the reported value of a financial asset or liability to its current market value or fair value.

Stock Investments Account

A financial account holding shares of stocks that represents ownership in companies.