A Service Guarantee Becomes a Service Winner When It Covers

question 26

True/False

A service guarantee becomes a service winner when it covers all aspects of the service.

---

Definitions:

Stressors

are elements or conditions that cause stress, leading individuals to experience pressure, tension, or discomfort.

Potent Source

A highly influential or powerful factor that has a significant impact on outcomes or situations.

American Psychological Association

A leading scientific and professional organization representing psychology in the United States, dedicated to advancing the creation, communication, and application of psychological knowledge to benefit society and improve people's lives.

Distributive Negotiation

A negotiation method where parties aim to divide a fixed amount of resources, often resulting in a win-lose situation.