When Customer Expectations Are Confirmed by Perceptions, Service Quality Is

question 37

True/False

When customer expectations are confirmed by perceptions, service quality is considered satisfactory.

---

Definitions:

Priority Directors

Directors within a corporation or board who are given precedence for specific tasks or decision-making processes.

Government Agencies

Organizations established by a government to carry out specific government functions.

Small Businesses

Enterprises with a small number of employees and relatively low volume of sales.