There Are Five Dimensions That Customers Use to Judge Service

question 21

Multiple Choice

There are five dimensions that customers use to judge service quality. The willingness to help customers and to provide prompt service is ________.

• A) assurance
• B) empathy
• C) reliability
• D) responsiveness

Recognize the impact of classical conditioning on educational practices, advertising, and behavior modification techniques.

Understand the concept and importance of intermodal transportation and its distinction from intrastate transportation.

Recognize the basic functions of warehousing activities.

Identify and explain the components of inventory carrying costs.

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Definitions:

Telenutrition Services

Refers to the provision of nutrition counseling and dietary services over the internet or through other telecommunications technologies.

No-Shows

Individuals who fail to attend an appointment, meeting, or event without prior notification or explanation.

Diabetes Clinic

A specialized medical facility focused on the diagnosis, treatment, and management of diabetes, providing comprehensive care and education for patients.

Occupational Burnout

A state of physical, emotional, and mental exhaustion caused by prolonged stress and dissatisfaction in a job environment, often leading to decreased performance.