Consider the Following Vignette

question 46

Multiple Choice

Consider the following vignette. Aboard the cruise ship Royal Majesty, a breakfast diner complains to the waiter that the meal is cold. The waiter sends the meal back to the kitchen and returns shortly with a plate of steaming eggs and bacon. The customer refuses the meal. Rattled, the waiter expresses his confusion to the maitre d'. This breakdown in customer interaction can best be described as ________.

• A) unacceptable service
• B) slow performance
• C) unacceptable treatment of employees
• D) unreasonable demands

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Definitions:

Inhibition

The process of restraining or decreasing the rate of a reaction, often used in the context of neural processes and psychological responses.

Adaptation

The process by which organisms adjust to new environments or changes in their current environment, enhancing their survival and reproduction abilities.

Catharsis Hypothesis

A theory suggesting that expressing or experiencing strong emotions can lead to a reduction in tension or aggression.

Charles Darwin

A 19th-century naturalist and geologist, best known for his contributions to the science of evolution and his proposal of natural selection as a mechanism for evolution.