Which of the Following Is Not Possible Using SERVQUAL

question 11

Multiple Choice

Which of the following is not possible using SERVQUAL?

• A) Record customer expectations.
• B) Track service quality trends.
• C) Measure the quality of competitors.
• D) Identify dimensions of service quality.

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Definitions:

Affordable Care Act

A comprehensive health care reform law enacted in March 2010, aiming to make health insurance more affordable and accessible for Americans.

Mental Health Care

Professional services and support for individuals dealing with mental health issues, including therapy, medication, and other interventions.

Halfway Houses

Living facilities that offer people with long-term mental health problems the opportunity to live in a structured, supportive environment while they are trying to reestablish employment and ties to family and friends.

Community-Based

Approaches or activities that are rooted in and directly involved with the local community, often emphasizing local participation and benefits.