Because Customers Participate Directly in the Service Process, the Success

question 15

Multiple Choice

Because customers participate directly in the service process, the success of technological innovation is dependent upon ________.

• A) the user-friendliness of the innovation
• B) the ability of customers to pay for the service
• C) customer acceptance
• D) market research

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Definitions:

Qualified Replacement

A person who possesses the necessary skills, experience, and qualifications to fill a vacant position effectively.

Resistance

Opposition or pushback encountered when introducing changes, innovations, or new ideas.

Climate Of Distrust

An environment characterized by skepticism and suspicion among individuals or groups, often leading to a lack of collaboration and openness.

External Dependencies

The reliance by an entity, such as an organization, on external resources or inputs (material, financial, informational) that it does not directly control, influencing its operations and outcomes.