Faced with Variable Demand and a Perishable Capacity, a Service

question 26

Multiple Choice

Faced with variable demand and a perishable capacity, a service manager can smooth demand by ________.

• A) using part-time help during peak hours
• B) scheduling workshifts to vary workforce needs according to demand
• C) increasing the customer self-service content of the service
• D) using reservations and appointments

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Definitions:

Runaway Slaves

Enslaved individuals who fled from their owners in search of freedom or less oppressive conditions, a common phenomenon in the history of slavery in the Americas.

Underground Railroad

A network of secret routes and safe houses established in the United States during the early to mid-19th century, used by African American slaves to escape into free states and Canada.

1848 Election

A U.S. presidential election where Whig party candidate Zachary Taylor defeated Democratic candidate Lewis Cass, amidst the backdrop of discussions about slavery's extension into new territories.

Tariff Rates

Taxes imposed by a government on goods and services imported or sometimes exported, affecting the price and availability of those items.