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Additional Case 7.2 Shannon Is the CEO of a Firm That Provides High-Tech

question 52

Multiple Choice

Additional Case 7.2
Shannon is the CEO of a firm that provides high-tech service support to other small businesses. He plans to revise the performance appraisal system to align it more closely with company goals. The tailored program should be fair and ethical and should produce consistent results.
Shannon wants service employees to work together to maximize service quality. Since the sales force has not been particularly aggressive, sales are lagging. Shannon believes that profits and customer satisfaction will increase if sales people start providing after-sale service to customers.
In the past, Shannon's sales managers have been receiving the same raises, regardless of their effectiveness. Now, Shannon wants to identify and reward the best-performing managers. By comparing managers across functions, Shannon believes he will be able to identify workers who are ready for more challenging responsibilities.
-Refer to Additional Case 7.2.You could most likely draw the conclusion that Matt's evaluations exemplify:

Definitions:

Biological Explanations

Theories or reasons that relate behavior, traits, and conditions to biological factors such as genetics and neurochemistry.

Innate Action Tendency

An innate action tendency is a built-in inclination or predisposition to behave in certain ways in response to specific stimuli, often seen as part of evolutionary psychology.

Aggression

Hostile or violent behavior or attitudes towards another; readiness to attack or confront.

Theoretical Accounts

These are explanations or models proposed by researchers to understand and describe various phenomena or behaviors based on observed data and evidence.