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Additional Case 7.2 Shannon Is the CEO of a Firm That Provides High-Tech

question 107

Multiple Choice

Additional Case 7.2
Shannon is the CEO of a firm that provides high-tech service support to other small businesses. He plans to revise the performance appraisal system to align it more closely with company goals. The tailored program should be fair and ethical and should produce consistent results.
Shannon wants service employees to work together to maximize service quality. Since the sales force has not been particularly aggressive, sales are lagging. Shannon believes that profits and customer satisfaction will increase if sales people start providing after-sale service to customers.
In the past, Shannon's sales managers have been receiving the same raises, regardless of their effectiveness. Now, Shannon wants to identify and reward the best-performing managers. By comparing managers across functions, Shannon believes he will be able to identify workers who are ready for more challenging responsibilities.
-Refer to Additional Case 7.2.Madeline's evaluation of Juan most likely involves a(n) ________ error.

Be able to define and describe the structure of formal reports and proposals.

Understand the financial reporting and adjustment processes.

Comprehend the computation and significance of earning per share (EPS) and price-earnings (P/E) ratios.

Identify the calculation and implications of dividend yield.

Definitions:

Physical Exam

is a comprehensive assessment carried out by a healthcare professional to evaluate the general state of health and detect any signs of disease or abnormalities.

Spouse Present

The condition in which one's marital partner is physically in the same location or situation.

Yellow Tinge

A discoloration often seen in the skin or eyes, which may indicate jaundice and liver or gallbladder problems.

Sclera

The white, outer layer of the eyeball that provides protection and structure.