Additional Case 13.1 the HR Department at Devlin Enterprises Has a Variety of a Variety

question 108

Multiple Choice

Additional Case 13.1
The HR department at Devlin Enterprises has a variety of communication tasks it has been assigned to handle. First, Isabelle, the HR benefits specialist, needs to communicate recent benefits policy changes to all employees at Devlin. Second, Randall, an operations manager, wants to provide feedback to his subordinates about their performance in his TQM program. Randall also wants to let other managers and employees at Devlin know how well his TQM teams are performing each day. Finally, David, a customer service manager, requests low-cost training for some of his customer service representatives who work from off-site telemarketing centers.
-Refer to Additional Case 13.1.David is concerned that his remote customer service representatives are spending too much time with personal e-mails.David wants to set up a system to monitor employee e-mails.Such an action would most likely:

• A) involve a federal privacy violation against Devlin.
• B) be within the legal rights of Devlin.
• C) require an official court order.
• D) require employee permission.

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Definitions:

Two-Factor Theory

A psychological theory suggesting emotions are based on physiological arousal and cognitive labeling.

Cognitive Appraisal

The process of evaluating a situation in terms of its relevance to one's well-being and determining the appropriate reaction.

Physiological Arousal

Refers to the physical responses of the body, such as increased heart rate and sweating, that accompany emotions and cognitive states.

Emotional Preference

A term indicating an individual's tendency to favor decisions or reactions based on emotions rather than rational analysis.