A Furniture Manufacturer Has a Problem in Its Cutting Department

question 17

Multiple Choice

A furniture manufacturer has a problem in its cutting department.Rather than trying to solve the problem herself,the production manager employs a work team to review the entire cutting process.The work team is able to develop several creative ideas,select the best idea,and then implement it to resolve the problem.Which factor likely led to this solution?

• A) The team created internal competition among its members, which lead to the development of better ideas.
• B) The manager was removed from the problem-solving process.
• C) The team was able to view the problem from multiple perspectives.
• D) The team took direct responsibility for service quality.

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Definitions:

Punitive Damages

Financial compensation awarded in a lawsuit, exceeding simple compensation, intended to punish the defendant for egregious behavior.

Title VII

Part of the Civil Rights Act of 1964 in the United States, prohibiting employment discrimination based on race, color, religion, sex, or national origin.

Employers

Organizations or individuals that hire and pay people to perform jobs or services.

Psychological Trait

A characteristic way of thinking, feeling, or behaving that is relatively stable over time and across situations.