What Is the Term for Restoring Customer Satisfaction to Strongly

question 43

Multiple Choice

What is the term for restoring customer satisfaction to strongly dissatisfied customers?

• A)service recovery  
• B)service enhancement  
• C)customer focus  
• D)customer re-engineering

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Definitions:

Shares Outstanding

The total number of shares of stock that are held by all shareholders, including share blocks held by institutional investors and restricted shares.

Dividend Income

Income received from owning shares in a company, paid out from the company's earnings to its shareholders.

Dividend Payable

The amount of money a company is committed to paying its shareholders in dividends for owning the company's stock.